How Bench Accounting Scaled Fast by Hiring 31 Virtual Assistants Through Remote Leverage

Case Study: How Bench Accounting Scaled Fast by Hiring 31 Virtual Assistants Through Remote Leverage

Challenge: Rapid Scale Without Sacrificing Quality

Bench Accounting needed to scale their remote team fast. Over the course of four months, they aimed to onboard a large volume of bookkeepers while:
Maintaining high hiring standards

• Reducing time spent on resume screening
• Ensuring clear English communication for client-facing roles
• Avoiding operational bottlenecks during onboarding and replacements

Hannah, who led the effort, initially approached Remote Leverage while evaluating multiple staffing solutions.

“At the beginning, we were exploring options. I was interviewing several companies. We wanted a partner who could move quickly, but also adapt with us as our process evolved.”

Solution: Scalable, Collaborative, and Fast

Remote Leverage delivered a tailored hiring system built for speed and precision. Over four months, the Bench Accounting team hired 31 new remote professionals through Remote Leverage, with consistent success across several metrics.

Key Highlights

Metric	Value
Total Hires in 4 Months	31
Time to Replace Unfit Hires	7 to 10 days
Average Interview Time Saved	60% less time screening
Hiring Model	Cohort-based with group-style interviews
Languages	English (client-facing level)
Tools Used	Slack, Email, Zoom, Internal CRMs

Streamlined Hiring at Scale

1. Aligned, High-Quality Candidate Shortlists

Remote Leverage quickly established alignment on what Bench Accounting needed in a hire. The result was a reliable pipeline of quality candidates from day one.

“Every single candidate coming through the pipeline was like — great, great, let’s go. We didn’t have to screen resumes or do early recruitment funnel work.”

2. Efficient Group-Style Interviews

Instead of scheduling one-on-one interviews throughout the day, Remote Leverage introduced a group interview format, enabling Hannah to:

• Share company info and role details once
• Assess engagement, listening, and excitement from the group
• Save time while still conducting deeper one-on-one follow-ups

“It’s been incredibly efficient. I’m not repeating myself, and I can assess who’s really tuned in. It saves my calendar and my focus.”

3. Reliable Replacement Process

Out of 31 hires, a few candidates needed replacing. Thanks to shared hiring criteria and a collaborative approach, replacements were handled seamlessly.

Issue	Solution	Time to Resolve
Candidate mismatch	New shortlist prepared	7–10 days
Hiring restriction by country	Re-sourced from alternate regions	Immediate

English Proficiency and Skill Fit

Bench’s VAs are client-facing, which means clear communication is critical. Remote Leverage prioritized candidates from regions with high English fluency and strong communication skills.

“Our bookkeepers talk to clients daily. We also communicate a lot via Slack and email. The candidates Remote Leverage brings in meet or exceed our expectations.”

Why Bench Chose Remote Leverage Over Other Providers

Initially, Hannah considered other firms. What won her over was:

• The responsiveness of the team
• The ability to adapt processes based on evolving internal needs
• A proven track record of high-quality placements
• A partner mindset that focused on collaboration, not just fulfillment

“If I was talking to someone on the fence, I’d say this. If something isn’t working, the team will help. You’re not stuck. You’re in good hands.”

Results Summary

Success Metric	Outcome
Total hires in 120 days	31
Hiring speed	Days instead of weeks
Replacement speed	Within 7 to 10 days
Interview time saved	50 to 60 percent
English & communication	Consistently strong across all hires

Conclusion

Bench Accounting needed to move fast. Remote Leverage helped them do it without compromising on quality. With a streamlined group interview format, fast turnaround times, and consistently high-performing hires, Bench has built a reliable, scalable remote team in less than four months.

“We wouldn’t have hired 31 people if it wasn’t working. The process, the people, the partnership — it’s been excellent.”